Fault on service, consumer directs Nokia to refund
Seems like Nokia needs to be more concern on satisfying their consumer. A district consumer forum in India directs the Finn manufacturer to refund the money as cost of faulty mobile set purchased by a consumer of the city.
How much is the sum? They demand Rs 10,100 (not crore). It is “only” US$ 240, if converted using current exchange. The forum also imposed a penalty of Rs 2,000, while directing the company to pay Rs 1,000 as the litigation cost to the consumer.
What’s the root of problem actually? Here was the story:
Balraj Singh had purchased a mobile set (phone series was not mentioned) from the Mobile Clinic situated in Green Mart Complex Model Town Jalandhar on October 27, 2006. The mobile started giving problems after some months and Balraj took the faulty mobile for repair to Alibaba Video Centre situated on Nakodar Road as per the instruction of Mobile Clinic.
The fault repaired by Service centre resurfaced in June 2007 and the same set was sent to Chandigarh by the service station for repair and was returned to Balraj after one month. On August 20, 2007 the set again started giving problem with same fault and the persons at service centre misbehaved with Balraj’s wife by throwing away the mobile set when she took the same for repair.
The case is definitely a serious problem and Nokia is required to fix this as soon as possible. It is related with branding image and Nokia-as the most valuable brand in mobile sectors-need to maintain the great image they have.
July 30th, 2008 at 5:18 pm
I have had very good number of bad experience with Nokia service centers in Chennai. especially the HCL’s service center which is poorly maintained and worst customer handling.